Delivery and shipping
Delivery can only be done through SF locker Pick up or SF store pick up. If delivery to places
outside Hong Kong is required, please contact us.
Customers can enjoy free shipping for orders of more than $300HKD. Otherwise, normal
shipping fees for SF Locker pick up/ SF store pick up is $40HKD.
[Goods will be shipped out 2-3 days after the order is confirmed. Once the parcel reaches the
locker or the SF store, you will be notified by a text message from SF with a designated period
for you to pick up the parcel. Please collect your parcel within the period stated in the text
message. If the customer fails to collect it within the stated period, the customer should be
responsible for any fees payable for late pick ups etc.]
If there are many orders or force majeure natural disasters during festivals, shipments may be delayed
Returns
We reserve the right to refuse any refunds or exchanges.
Exchange
Upon receiving the goods, if the goods do not correspond to what you have ordered or are the
incorrect amount, please contact us . We will follow up on it
promptly.
When contacting us, please provide the following information:
● Order number
● Purchase date
● Name and amount of the missing good
Once it is confirmed that the mistake is made on the company’s side, we will arrange for the
exchange of goods. Any extra fees payable for shipping etc. will be covered by the company.
To be eligible for a return, your item must be unused and in the same condition that you
received it. It must also be in the original packaging. Beauty items and cosmetics that have
been opened, tested or partially used will not be accepted.
If, within 5 days upon receiving the goods, the customer does not notify the company of the
mistake and request for exchange of goods, the company will not be liable for these mistakes
and will not arrange for any exchange of goods.
Refund
If the item that the customer has ordered is out of stock, you will be refunded for the amount
paid. Please note that credit card refunds usually take around 30 working days, while refund for
other payment methods usually take 3 working days.
Please also note that the time required to refund to your bank accounts varies according to
different issuing banks. Please check with your banks for further detail regarding this.
